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Mr. Shi said that within 2 months of use, the TV screen was damaged in a large area and had no picture. The pictures in this article are all pictures provided by the respondents

The newly purchased Xiaomi TV suddenly broke during playback, and consumers said it was not damaged by external forces. The after-sales staff of Xiaomi’s authorized service outlets determined that it was "man-made damage", and the maintenance required consumers to pay 1,500 yuan to change the screen.

A few days ago, Mr. Shi of Qujing, Yunnan reported to the surging quality complaints platform (https://www.thepaper.cn/consumersComplaint.jsp) that on April 3 this year, he spent 1899 yuan to buy a Xiaomi TV 4C and 50-inch TV through Xiaomi Mall.

Mr. Shi said that at the beginning, the damaged area of the screen was only a little bit, and then it expanded to half of the screen. He then applied for after-sales service through the customer service of Xiaomi Mall, and the after-sales service said that the screen could be replaced for free; but after the service provider of Xiaomi’s authorized service outlets came to the door, it was considered that the damage was "caused by external force" and did not provide free maintenance. To change the screen, you need to pay 1,500 yuan.

On July 5, a staff member of Yongxing Communication Maintenance Department, Qilin District, Qujing City, an authorized service outlet of Xiaomi Company, told the surging news (www.thepaper.cn) that the Xiaomi TV display screen purchased by Mr. Shi had cracked, which was "caused by external forces and man-made damage" and was not covered by the warranty.

On the afternoon of the 5th, Surging News sent an email to the "Media Contact" mailbox announced by Xiaomi Mall to verify the relevant situation. As of the time of writing, it has not received an email reply from Xiaomi Technology Co., Ltd. (hereinafter referred to as Xiaomi).

Xiaomi customer service said that if there is no "human touch", the screen can be replaced for free.

Consumer: or seek third-party testing

On July 5, Mr. Shi told The Paper that when he received the TV delivered by courier on April 6, he carefully checked and inspected the goods before signing for it. During the use of the TV broadcast, there has been no problem. He said that by May 28, the screen had no screen area without man-made damage.

"It was only a small piece at first, and then I turned it off and put it in the box and saved it. When the after-sales service came, the damaged area expanded to nearly half of the screen." Mr. Shi said that he applied for after-sales service on June 1 and asked for a replacement. The customer service told him that the 30-day replacement period had passed, and the screen could be replaced for free "without human touch".

Mr. Shi said, "After the local Xiaomi authorized service network service provider in Qujing came to check, it said that the inner screen of the screen was broken and leaking liquid. The company does not repair it for free, and asked me to pay 1,500 yuan for the repair."

On the afternoon of the 5th, Surging News called the Yongxing Communication Maintenance Department of Qilin District, Qujing City, Yunnan Province, a staff member said that the Xiaomi TV display screen purchased by Mr. Shi had cracked, which was "caused by external forces and man-made damage" and was not covered by the warranty; 1,500 yuan for screen replacement charges, which is the price stipulated by Xiaomi’s official website after-sales services.

Mr. Shi insisted that the TV was not "damaged by external forces". He said that it was unacceptable for Xiaomi to determine that its TV screens were "caused by external forces and man-made damage" without a third-party appraisal. If necessary, he will find a third-party agency to test himself to determine whether the purchased TV is "man-made damage" or the quality of the TV’s own products.

Xiaomi TV’s non-warranty policy

There are reports of similar cracked screens or transportation problems

Surging News noticed that there have been media reports of "Xiaomi TV cracked screen" before.

On June 5, 2018, Henan Business Daily reported that Zhengzhou Ms. Zhao purchased a 43-inch Xiaomi TV 4A from an offline brick and mortar store, and the inner screen also cracked. Xiaomi after-sales also said that it was "caused by external force and is not covered by warranty".

In addition, on August 23, 2017, Hunan Media Red Net also received consumer feedback Xiaomi TV cracked screen, encountered difficulties in returning, after the media report, consumers have to replace the new machine; March 15, 2016, "China Quality ** line" also reported a number of Xiaomi TV cracked screen **, and pointed out that Xiaomi TV cracked screen maintenance costs are expensive, almost close to the price of TV.

"China Quality" quoted industry analysts in the report that now Xiaomi TVs are getting thinner and thinner, and long-distance transportation is easy to crack the screen. The cracked screen cannot be all the quality problems of Xiaomi TVs, and there should be transportation problems.

"The screen of the Xiaomi TV is as big and ultra-thin, and it is bumpy when placed on the logistics truck, and there are many collisions between goods. It should be a normal probability that 10,000 units will be broken. The courier sorting is so violent, and it is not easy to handle it lightly. Occasionally receiving a cracked screen is also within the normal range," the report said.

Yin Tongyue, the head of Chery Group, always emphasizes that Starway should be made into Chery’s "Audi", but from the actual sales results, Starway has not caused much trouble before. However, recently, the listing of a heavy new car of Xingtu brand may refresh the value of its own B-class SUV and lead Xingtu brand to stand firm in the 200,000-class SUV market.

On February 21st, Starway Eta Ursae Majoris was officially listed, and the guide price range of the new car was 1528-202800 yuan. As the first product created by Starway M3X Mars Architecture 2.0, the new car has a good performance in terms of design, dynamic performance and vehicle intelligence. Let’s take a look.

First of all, in terms of design, Eta Ursae Majoris’s front face is made of a large-sized diamond-cut borderless grille with a penetrating light set, which has a strong sense of science and technology and a strong "future mech wind", but for some people who have "secret fear", it may take a while to adapt. On the side of the car body, a sharp waistline runs through the car body, and with the design of hidden door handles, sports multi-frame wheels and suspended roof, it is still in place to create a sports atmosphere.

The tail is also full of attention, and the split brake light is integrated with the tail spoiler; The slim through taillight adopts stepped design on both sides, which widens the horizontal visual effect well; The layout of the blackened exhaust gas from the two sides below is also enough to scare people. On the whole, it does smell like a performance SUV.

In terms of interior, the design of 24.6-inch integrated curved double screen, double-width steering wheel, through air conditioning outlet and piano paint panel has rendered the technology and luxury inside the car well. In addition, the car also uses a large area of soft packages and stitching, which shows that Starway Eta Ursae Majoris is very cheap this time.

Secondly, in terms of intelligence, this 24.6-inch curved dual screen is equipped with the Lion Smart Cloud LION5.0 car networking system, built-in Qualcomm 8155 smart chip, and has a rich intelligent ecology, integrating common APP software such as WeChat, Meituan, Gaode Navigation and iQiyi.

On the level of intelligent assisted driving, Eta Ursae Majoris provides L2.9 intelligent assisted driving system, and is equipped with Horizon J3 assisted driving chip, which includes 21 basic functions of ADAS and 11 high-order intelligent assisted driving functions, and can realize the functions of autonomous parking service, automatic overtaking lane change, full-speed adaptive cruise, automatic ramp up and down, etc. In addition, Eta Ursae Majoris is equipped with a 50-inch AR-HUD, which can provide 50-inch clear imaging at a line-of-sight of 7.5 meters, and subsequently support OTA upgrade.

Furthermore, in terms of ride experience, Eta Ursae Majoris has a length, width and height of 4,781/1920/1,671 mm and a wheelbase of 2,815 mm. Although the size of the car is only quite satisfactory in terms of parameters, Eta Ursae Majoris has given enough configurations in terms of ride comfort: NAPPA leather seats are used for the main driver, as well as headrest audio, electrically adjustable leg rest and seat ventilation/heating/massage; Extra electric foot rest and queen’s co-driver with five massage modes; Equipped with electric adjustment of rear backrest angle and rear independent fresh air system. To put it simply, looking at SUV models at the price of 150,000-200,000, they rarely give users as many seats/comfort configurations as Eta Ursae Majoris, so it is no wonder that Eta Ursae Majoris dares to say that he is on par with luxury models at the level of 400,000.

In terms of driving control, in terms of power, Eta Ursae Majoris is equipped with a 2.0TGDI+7DCT gold power combination, with a maximum power of 192kW and a peak torque of 400 N m. The fuel consumption under WLTC is 7.5 L/100 km. In terms of handling, Eta Ursae Majoris is equipped with a brand-new flying fish extrasensory chassis, which integrates many advanced technologies and configurations, such as CDC electromagnetic suspension system, Soft stop system, chassis hydraulic vibration isolation system, all-terrain technology system, all-scene intelligent four-wheel drive system, intelligent brake-by-wire system and so on.

To put it simply, Eta Ursae Majoris’s product strength is definitely worthy of its price, so how is its competitiveness compared with competing products of the same level/price?

Let’s talk about independent competing products first. According to Eta Ursae Majoris’s guide price range, we can basically determine that its biggest competitor is BYD Song PLUS DM-i (the price is 15.48-218,800), and the latter is a PHEV model, which has the advantage of being able to get a green license.

However, after a detailed comparison between the two vehicles, we can actually find that, thanks to the vehicle positioning and cost advantages, Eta Ursae Majoris, as a B-class fuel SUV, has a larger seating space and more comfortable configuration, a lower cost than Song PLUS DM-i in terms of intelligent configuration and interior materials, and finally its four-wheel drive version has a lower entry threshold than Song PLUS DM-i (the former is 174,800, and the latter is 20.77).

The weakness of Xingtu Eta Ursae Majoris is that the daily car cost will be higher. Although the fuel economy of its 2.0T engine is good, the fuel consumption of the Ministry of Industry and Information Technology is 7.6L/100km, but the fuel consumption as low as 4.4L/100km compared with Song PLUS DM-i is still not enough.

Let’s compare the joint venture competing products. Here we list two Japanese veterans at the same price, Toyota RAV4 Rongfang and Honda CR-V. We choose Eta Ursae Majoris four-wheel drive exclusive edition (202,800) /CR-V 2023 two-wheel drive Fengshang edition (201,900) /RAV4 Rongfang 2022 two-wheel drive fashion Plus edition (200,800) with three overlapping price versions.

Through comparison, it can be concluded that the advantages of Eta Ursae Majoris are space (the other two are compact SUVs) and dynamic performance (the maximum power of CR-V 1.5T version is 142kW, and the peak torque is 243N·m；; RAV4 Rongfang 2.0L version has a maximum power of 126kW and a peak torque of 209N·m), configuration and intelligent level. At the same time, Eta Ursae Majoris’s four-wheel drive purchase threshold is lower than them. However, the weakness lies in two aspects: brand power and value-keeping rate. At the same time, Starway Eta Ursae Majoris only provides five seats, while CR-V provides a five-seventh seat layout, which will be less attractive to families with multiple births.

Write it at the end

To sum up, Starway Eta Ursae Majoris’s product strength in driving control, configuration, space, intelligence, materials and other aspects, combined with its price, really has a good competitiveness. However, as we all know, the 200,000-class SUV market in which Starway Eta Ursae Majoris is located needs to strive for service and brand value in addition to technology and product strength. In these aspects, it depends on how Starway brand can improve its marketing and service level.

Then the question is, within the car purchase budget of 150,000-200,000 yuan, will you choose Xingtu Eta Ursae Majoris, Song PLUS DM-i, or a Japanese joint venture SUV with the same price? Welcome to leave a message and discuss in the comment area.

China Economic Times reporter Zhang Limin

On December 26th, 2023, the flagship of luxury technology was officially released at the press conference of the world of inquiry M9 and Huawei in winter. The reporter learned from the press conference that the M9 is equipped with Huawei’s full-stack smart car technology solution, which not only fully boarded Huawei’s top ten smart car black technologies, but also brought brand-new family design, ever-changing space, smart cockpit, intelligent driving control, intelligent driving, intelligent safety and many other leading generation product highlights. With the deep empowerment of Huawei, Wenjie M9 will reshape the smart travel specifications and provide users with a continuous leading travel experience.

Yu Chengdong, managing director of Huawei, CEO of BG, and chairman of BU, a smart car solution, said: "The M9 is a landmark product in the intelligent era. We have brought all the best black technologies of Huawei smart cars to the car, which has brought the outstanding experience of the leading generation and redefined the smart car standard. It is a well-deserved flagship SUV of luxury technology!"

In the M9 car, the double-embracing cockpit design perfectly combines future technology with Chiang Kai-shek luxury style. Based on users’ needs and feelings, the M9 never misses every detail, and the integrated universal triple screen brings great vision and enjoyment. At the same time, the whole car is made of high-grade NAPPA leather, crystal star-ring scatterer and wisdom knob, and the central armrest and door panel are made of natural cork, which is made of luxurious materials, making users luxurious wherever they go.

Thanks to the brand-new luxury D-class platform and the advantages of integrated die-casting body, the M9 makes the SUV achieve a flat floor for the first time, and the third row goes in and out of the farewell steps, making the ride more comfortable and calm. The front row, the second row and the third row of the M9 are 1045mm, 1060mm and 950mm, respectively, which has the largest space performance in its class.

Wenjie M9 is equipped with the leading generation of Turing intelligent chassis, adopts the front double wishbone and rear multi-link independent suspension, and comes standard with intelligent closed air spring and CDC variable damping shock absorber. The height of the car body is intelligently adjusted in 5 steps, giving consideration to comfort and handling. Based on the digital platform of HUAWEI iDVP smart car, through the multi-modal fusion sensing system, HUAWEI DATS dynamic adaptive torque system and HUAWEI xMotion intelligent body collaborative control system, the mechanical quality is brought to the extreme with AI and software capabilities, bringing a better driving, safe and comfortable experience.

The industry-leading Huawei intelligent vehicle lighting technology, such as HUAWEI ARHUD head-up display system and HUAWEI XPIXEL intelligent projection headlights, was launched by M9, and the leading self-developed technology exploration brought richer scene innovation.

Wenjie M9 fully upgraded HUAWEI ADS 2.0 advanced intelligent driving system, equipped with newly designed 192-line laser radar, which has more powerful accurate detection and quick response capabilities. Through the GOD(General Obstacle Detection) network 2.0 and the RCR(Road Cognition&Reasoning Network) network 2.0, the boundary M9 has strong all-weather perception ability, and can accurately identify vehicles, pedestrians, traffic facilities and signs, piles, etc. Without relying on high-precision maps, the high-level intelligent driving experience that can be opened all over the country and opened better and better will be opened immediately.

In terms of passive safety, the ultra-strong Xuanwu car body adopts extremely strict design standards, and the aluminum alloy volume of the car body accounts for 80%. A total of 12 parts of the car are made of 2000MPa nuclear submarine-grade thermoformed steel, which cooperates with high-grade batteries, cockpits and privacy protection to escort users every time they travel.

Based on the powerful capability of HUAWEI ADS 2.0, the forward AEB capability of M9 is further improved, and the forward stationary vehicle AEB can actively stop at a maximum speed of 120km/h, covering both human driving and intelligent driving scenarios. Lateral support for 40-120km/h active obstacle avoidance, backward support for 1-12km/h active braking, greatly reducing the accident probability. In addition, the M9 is also equipped with ESA emergency steering assist system for the first time, which can automatically control the steering assist driver to avoid collision when there is a collision risk between the vehicle and the target in front, thus bringing safer intelligent risk avoidance capability to users.

　　Xinhua News Agency, Beijing, May 5 (Reporter Wang Aona, Cao Yiming) Afraid of eating your stomach, Xiong Haizi damaging the goods in the shopping mall, and accidentally breaking the screen of your mobile phone? Maybe the insurance company has already thought of it for you.

　　Nowadays, novel Internet insurance products such as "food insurance", "Xiong Haizi insurance" and "mobile phone broken screen insurance" attract more and more consumers’ attention. Are these new types of insurance reliable? How do insurance companies design these products? What should I pay attention to when buying Internet insurance?

　　Internet plus Insurance meets the individual needs of users.

　　"Remember those years because of greed and sin? Then why not take out a food insurance to make yourself more secure? " The reporter saw in a shop of Taobao Insurance that the purchase of this food insurance premium only needs 9 yuan, and in the following year, if you are hospitalized or out-patient for acute gastroenteritis, you can pay 1000 yuan the highest.

　　There are not a few unexpected Internet innovation insurances like "food insurance". These special insurances with low premium, short guarantee period and strong interest have attracted more and more insurance online consumption. Among them, 0.9 yuan can take out the "occasional minor injury insurance", the protection period is one to three months, and the maximum compensation for accidental injuries during this period is 2,000 yuan. "January5" who bought this insurance said: "Spend a little money to buy peace of mind." There is also the "Xiong Haizi Insurance" which costs 8 yuan a whole year. Children under the age of 17 can get compensation for breaking shopping mall vases or school glass.

　　It is not difficult to see that Internet insurance has expanded more application scenarios in traditional property insurance and personal insurance, such as "Wang Xingbao" to protect the medical expenses caused by pet injuries, "Mobile phone broken screen insurance" for "hand-sliding party" and "beautiful as a flower insurance" for plastic surgery accidents. Compared with traditional insurance, these Internet insurances developed based on specific scenarios meet the short-term personalized segmentation insurance needs of users.

　　Chen Jin, CEO of Zhongan Online Property Insurance Co., Ltd., said that the Internet has changed the traditional business pattern. The core of the Internet economy is customer demand-oriented, and so is the insurance market. It is these massive, small and fragmented insurance policies that greatly lower the threshold of insurance and cultivate the new consumption habits of the younger generation to buy insurance.

　　Scenario innovation insurance is both a slogan and a risk.

　　Relying on the rapid substitution of Internet insurance for some standardized traditional insurance and the incremental market brought by innovative products, the innovative business of Internet insurance has maintained rapid growth.

　　According to statistics, in 2017, the number of Internet insurance signs was 12.491 billion, an increase of 102.60%, of which accident insurance was 1.592 billion, an increase of 539.26%; 1.032 billion liability insurance, an increase of 438.25%. It is precisely because of the prospect of rapid development of Internet insurance that more and more Internet giants such as Ali, Tencent, Baidu and JD.COM are competing to lay out in this field.

　　Chen Jin believes that with the advancement of artificial intelligence, cloud computing, big data and other technologies, the power of science and technology has begun to reshape the product design, pricing, sales and claims of the insurance value chain. Taking product design as an example, Internet insurance companies cut in to acquire customers from e-commerce transactions, online payment, online travel and other scenarios, and collect, process and analyze user data in various ecosystems, making many risks become insurable from non-insurable. For example, relying on the user’s purchase history, return frequency and other data, provide online shopping return insurance; Provide flight delay insurance by analyzing flight dynamics, travel frequency, weather conditions and other data.

　　"In the product pricing process, the combination of the Internet of Vehicles, drones, wearable devices and big data technology will help insurance companies better grasp the needs and risks of users and realize ‘ Thousands of people have thousands of faces ’ Dynamic pricing of. For example, in the field of auto insurance, we can rely on Internet big data to achieve accurate &lsquo according to the multi-dimensional factors such as driving mileage, behavior habits and vehicle safety factor of the owner; One car for one price ’ 。” Chen Jin said, "The future of Internet insurance should be personalized, customized and intelligent."

　　It is worth noting that while Internet insurance brings convenience to consumers, there are also potential risks.

　　The Bank of China Insurance Regulatory Commission recently issued a risk warning that "eye-catching" products may be misleading. Some insurance institutions have launched so-called "eye-catching" products for one-sided pursuit of attention and sales volume, and there are some problems such as nonstandard publicity content, inconsistent or incomplete display of format terms contained in web pages, and unclear exemption clauses, which are suspected of misleading consumers. In addition, some online platforms hide "tying", selling some insurance products by default checking on their ticketing and hotel reservation pages, failing to clearly list the underwriting subject or agent sales subject, and failing to fully disclose relevant important information such as insurance product terms, which infringes on consumers’ rights and interests such as the right to know and the right to choose independently.

　　Is it innovation or flicker? It is also necessary to strengthen supervision

　　Wang Yonghua, a visiting researcher at the Insurance Center of the Development Research Institute of Fudan University, said that if it is an insurance product, the first thing is insurance. In the name of mutual aid, some institutions are ostensibly insurance, but what they actually do is to raise funds for people. Some "exotic risks" may be controversial in claims because of their special scenes, and insurance companies may also try their best to expand sales, but ignore claims.

　　"From the consumer’s point of view, you should not be impulsive before buying, and you should fully understand the product. It should be understood that buying insurance is a way to protect extreme risks, not to make a fortune. Even wealth management products can only provide very limited value-added. " Wang Yonghua said.

　　Xia Xuemin, a visiting researcher in institute for public policy, Zhejiang University, believes that Internet insurance has many advantages, such as flexibility, low issuance and sales costs, and many institutions, even those without insurance business qualifications, have started to "scratch the edge" and launched many strange so-called Internet insurance products, and some even directly violated the national regulatory rules on insurance.

　　At the beginning of 2017, the relevant departments issued the Guidelines for the Development of Insurance Products of Property Insurance Companies, which for the first time refined the principles and prohibitive provisions for the development of insurance products of property insurance companies, and directed the supervision at property insurance products with hype concepts and gimmicky tendencies in the market, such as "sticker insurance", "love insurance" and "helping the elderly to be wrongly insured".

　　Cao Xingquan, a professor at the School of Civil and Commercial Law of Southwest University of Political Science and Law, said that the insurance law stipulates the approval and filing mechanism for product development, and the so-called "innovation" that does not conform to the insurance principle should be controlled by the government through strict implementation.

　　Xia Xuemin suggested that blacklists and integrity files of Internet insurance should be established, reporting channels should be opened, and users should be encouraged to actively reflect suspicious institutions and products, and online exposure should be made for unqualified sales of Internet insurance and illegal cross-border agency of Internet insurance products.